Customer Support Ticket
Built-in helpdesk and ticket system for WordPress.
A complete helpdesk inside WordPress. Tickets, live chat, knowledge base, and AI-powered replies - all from one plugin.
Why choose this plugin
Tickets, Chat, and Email - Unified
Customers reach you by form, live chat, or email. Everything becomes a trackable, manageable ticket.
AI-Powered Support
Draft replies, summarize conversations, adjust tone, and suggest KB articles using GPT, Claude, or Gemini.
Self-Service Knowledge Base
Reduce ticket volume with searchable articles, categories, helpful voting, and view tracking.
Deep Analytics
Track volume, resolution times, agent performance, CSAT scores, and channel distribution.
About
Give customers a way to submit, track, and resolve support requests directly on your site. Customer Support Ticket includes ticket priorities, status tracking, internal notes, file attachments, and email notifications to keep both sides informed.
Everything included
Features built for real workflows
Ticket System
- Create tickets via form, live chat, or email piping
- Custom statuses with colors and drag-and-drop ordering
- Priorities: Low, Medium, High, Urgent
- Departments with agent assignment and ticket routing
- Tags with colors and usage tracking
- Kanban board and list views with drag-and-drop status changes
Live Chat
- Floating chat widget with online/offline status
- Pre-chat form with name, email, and initial message
- Agent claiming from a queue with concurrent chat limits
- Typing indicators and unread message tracking
- Convert chat sessions to tickets with full transcript
- Proactive chat triggers: delay, scroll, and exit intent
Knowledge Base
- Articles organized in hierarchical categories
- AJAX-powered live search across all articles
- Helpful yes/no voting on each article
- View tracking and analytics per article
- Embeddable via shortcode with category and pagination controls
AI Features
- AI-generated draft reply suggestions
- 2-3 sentence ticket conversation summaries
- Tone adjustment: professional, friendly, formal, or empathetic
- Automatic knowledge base article suggestions
- Multiple providers: GPT, Claude, Gemini
- Per-feature toggles and encrypted API key storage
Email Piping
- IMAP inbox monitoring with configurable polling
- Webhook endpoint for SendGrid, Mailgun, and Postmark
- Auto-create tickets from inbound emails
- Reply matching via ticket number in subject line
- Duplicate prevention via message ID tracking
Reports & CSAT
- Ticket volume by day, week, or month with charts
- Agent performance: assigned, resolved, and avg response time
- CSAT ratings after ticket resolution and chat sessions
- Channel and priority distribution breakdowns
- Resolution time tracking: average, min, and max
- Hourly distribution heatmap for ticket creation
Perfect for
- Product companies handling customer issues
- Service businesses managing client requests
- Any organization needing a simple helpdesk
Ready to get started with Customer Support Ticket?
One purchase. Lifetime updates. No recurring fees. Install it on your WordPress site in under two minutes.